CCs & BPOs

Are you looking for call centre outsourcing anywhere in the world? We are able to provide you with the industry’s most reliable consultancy and services. We choose our partners very carefully and only cooperate with high-end call-centres and BPOs which represent the forefront of our industry.

Call centre solutions should be part of a complete CRM solution which encompasses all the areas of customer contact. Your customer care services will quickly improve with shorter call times, faster resolutions and a better, more consistent, customer experience every time.

Choosing the right outsourcing partner is one of the most important issues in building a successful customer care strategy. The call centre is usually the first point of contact for your potential customers. Let us analyze your needs and recommend to you the best possible partner for your business and improve the quality of the customer care processes.

Business Process Outsourcing centres offer far more than just call centre operators. BPOs are able to take over all back office management, including a wide range of services:

• Billing
• Accounting
• Payroll
• Administration
• Graphic design work
• Web development
• Software development
• Applications development
• Technical support
• Sales
• Pre-sale and post-sale
  activities
• Marketing

BPOs are usually hosted in regions with low production costs to enable you to profit from cost saving.

With Telcumedia call centre solutions, your call centre representatives are presented with a complete customer profile which contains previous correspondence across multiple communication channels. At a glance, your representatives will know the nature of previous (or ongoing) problems, suggestions and resolutions. This prevents customers from having to repeat themselves over and over again. It also projects your organization as being more knowledgeable about its own products and services.

Telcumedia has the resources, technology and operational expertise in place to help companies expand globally and exceed their customer sales, services and marketing expectations by means of a proactive customer centric approach.

Telcumedia specializes in all forms of CCs & BPOs outsourcing services. It includes Outbound and Inbound call centre services which help you better utilize your time, money and resources and boost your bottom line. We will partner you to provide you with the entire spectrum of BPO services, using our experience, industry insight and proven, repeatable methodologies.

The Telcumedia outbound call centre services specialize in Lead Generation, Appointment Scheduling, Research Surveys, Debt Collection and Telemarketing in Mortgages, Insurance, Telecom Industries, etc. Our Inbound Services offer an Order Taking service, Call Centre Technical support, Customer Service, Help Desk & Answering services.